NASA SEWP VI

The NASA SEWP (Solutions for Enterprise-Wide Procurement), pronounced "soup", provides the latest Information Technology, Communication, and Audio-Visual (ITC/AV) solutions and services for all Federal Agencies and their approved contractors. Created in 1993, SEWP I was the first Government-Wide Acquisition Contract (GWAC) in the federal acquisition space. Originally, the contract vehicle provided only technology products for NASA and all other agencies. SEWP has continually evolved over the past 30 years, expanding its scope to meet the requests of its customers. The SEWP vehicle represents acquisition innovation within the Federal Government. The program is self-funded through usage fees (0.34%) and provides all Federal agencies with acquisition support - more than 50,000 orders a year.

How to Obtain a Quote

Government customers may request a quote for Category A products and product-based services through the SEWP Quote Request Tool (QRT), which automatically routes Requests for Quote (RFQs) to AlphaSix when AlphaSix is included in a selected Group or suggested source. Customers may also contact AlphaSix directly to discuss requirements, request a configuration review, or obtain a quote.

To speed quote turnaround, please include the following with your request:

·         Manufacturer part numbers, product descriptions, and quantities (or a statement of the requirement if a configuration analysis is needed)

·         Any required product-based services, such as installation, integration, site planning, product engineering, training, or extended warranty

·         Delivery location and any need-by or expedited delivery date

·         Intended payment method (delivery order or Government Purchase Card) and any agency-specific terms, conditions, or configuration standards

·         The SEWP RFQ number, if the request originated in the QRT

Jill Williams — SEWP Program Manager jill.williams@alphasix.com · 703-579-6479

Michele Riche — SEWP Deputy Program Manager michele.riche@alphasix.com · 703-216-5562

AlphaSix provides configuration analysis and commercially available technical specifications for any product offered under the contract at no charge to SEWP customers. Quotes reflect current SEWP VI pricing and include the NASA SEWP administrative surcharge of 0.34%.

If you are unsure whether a requirement fits within Category A, contact the AlphaSix Program Manager before issuing it. Customers may also request a scope determination directly from the NASA SEWP PMO by sending an overview and/or bill of materials (BOM) to help@sewp.nasa.gov.

Installation, Warranty, & Technical Support

Installation and integration. Installation, site planning, integration, and product engineering services are quoted as product-based services on the applicable Service CLINs and are scheduled directly with the customer point of contact identified on the order. Requests for installation support after delivery should be directed to the AlphaSix Program Office.

Basic warranty. All products are covered by the standard commercial warranty offered by the original equipment manufacturer (OEM), passed through to the Government in full. Warranty terms, duration, and coverage begin in accordance with the manufacturer's commercial warranty policy.

Extended warranty. Extended warranty may be purchased and may begin at any point during the standard commercial warranty period, up to and including the end of that period, and is priced based on the commercial warranty period. Extended warranty packages may be invoiced and paid at the start of the warranty period. Contact the AlphaSix Program Office for extended warranty quotes.

Software licensing and maintenance. Software maintenance, licensing, and product warranty are treated as commercial products unless priced on a usage basis. Software maintenance as a product includes manufacturer-published patches, defect fixes, and version updates or upgrades, along with the no-charge support included in the commercial purchase price. License keys, entitlement confirmations, and renewal notices are coordinated through the AlphaSix Program Office.

Technical support. For technical assistance with a delivered product, customers may contact the OEM support channel identified in the product documentation or contact the AlphaSix Program Office, which will engage the manufacturer and track the issue to resolution. AlphaSix remains the customer's point of accountability for any support issue arising from a SEWP VI order, regardless of which party performs the underlying support.

Delivery. Items are delivered within 30 calendar days of receipt and processing of the delivery order at the SEWP PMO, or within 30 calendar days of placement for Government Purchase Card orders, unless another schedule is mutually agreed. Delivery is FOB Destination unless otherwise specified on the order.

Support contacts. Jill Williams, SEWP Program Manager — jill.williams@alphasix.com · 703-579-6479

Michele Riche, SEWP Deputy Program Manager — michele.riche@alphasix.com · 703-216-5562

Troubleshooting a Problem Order

Customers experiencing an issue with an order — including a delivery delay, damaged or incorrect shipment, dead-on-arrival (DOA) product, invoicing or payment question, or a needed order modification — should escalate as follows:

Step 1. Contact the AlphaSix SEWP Program Manager, Jill Williams, at jill.williams@alphasix.com or 703-579-6479. Please have the SEWP order number, agency order number, and SEWP Control Number (SCN) available.

Step 2. If the Program Manager is unavailable or the issue is not resolved, contact the Deputy Program Manager, Michele Riche, at michele.riche@alphasix.com or 703-216-5562.

Step 3. If the issue cannot be resolved directly with AlphaSix, contact the NASA SEWP PMO Helpline: help@sewp.nasa.gov · 301-286-1478 · Mon–Fri, 7:30 AM – 6:00 PM ET.

Returns and replacements. Products that arrive damaged, incorrect, or DOA should be reported to the AlphaSix Program Office as soon as the condition is identified. AlphaSix will coordinate the manufacturer return or replacement authorization, provide return instructions and shipping documentation, and keep the customer and the SEWP PMO informed of status until the replacement is delivered. Order modifications — including changes to quantity, configuration, or dollar value — must be routed through the SEWP PMO by the issuing agency, not made directly with AlphaSix.